Cancellation Policy
At Amoke Vlogs, we strive to ensure a fair and transparent process for cancellations related to event tickets and merchandise orders. This policy applies to all purchases made on our platform.
1. Ticket Cancellations
You may cancel your event ticket purchase under the following conditions:
- Within 24 Hours: Full refund if the cancellation request is made within 24 hours of purchase, provided the event is at least 7 days away.
- Event Cancellation: If an event is canceled by the organizer, a full refund will be issued automatically to your original payment method.
- No Refunds After Start: No refunds for cancellations after the event start date or for used tickets (verified via QR code).
2. Merchandise Cancellations
Merchandise orders (e.g., T-shirts, mugs, caps) can be canceled as follows:
- Before Confirmation: Orders can be canceled via WhatsApp (+254727739469) before confirmation by our team.
- After Confirmation: No cancellations once the order is confirmed and processed for shipping.
3. How to Cancel
To request a cancellation:
- Email info@amokevlogs.com with your order/ticket details.
- For merchandise, message us on WhatsApp at +254727739469.
- Registered users can view purchase history and initiate cancellations via their account dashboard.
4. Refund Processing
Refunds are processed within 5–7 business days to your original payment method (via Stripe/PayPal). You will receive a confirmation email once processed.
5. Contact Us
For assistance, contact us at info@amokevlogs.com or WhatsApp at +254727739469.
Last updated: August 25, 2025
